Is Contracts Connected SOC 2 compliant?
Yes. SOC 2 Type II. Hosted in the U.S. on AWS. TLS 1.2 or higher in transit. Private network. Monitored continuously, with Vanta.
Where is our data hosted?
Hosted in the U.S. on AWS, on a private network. TLS 1.2 or higher in transit.
Does the AI model vendor keep our documents?
No. Zero data retention at the model vendor. And on Do it yourself, no AI model touches your documents at all.
Can we turn the AI off?
Yes. Do it yourself is one setting for the whole account. No AI model touches your documents, and every other feature works the same.
Who on our team can approve or sign?
On Core and Max, permission groups set by role who can add, edit, approve or sign. Account and billing stay with your admins.
What can a vendor see?
Its own to-do list: what it owes, what came in and what was approved. It never sees your AI’s read of its documents, only your decision and what to fix.
Can the AI send anything without our approval?
No contract goes out for signature until your internal approvals are done, at every level. On Done for you, Human in the loop means a person approves what your AI agent prepares; in Auto mode it acts on its own, and everything it does is logged.
Do vendors need an account?
Vendors set up a free account from the link in their email. They never pay: not to register, not to upload, not to sign.
Who do we send a security questionnaire to?
support@contractsconnected.com. Attach it and a person answers.